FAQs

When will my order ship?

Orders placed Monday-Thursday will generally ship within 1-2 business days.  Orders placed on Fridays will be shipped the following Monday (unless it's a nationally recognized holiday).  We do not ship on holidays or weekends.  Our shop is closed Saturday, Sunday and national holidays.  Any emails or orders will be responded in the order they are received the following business day. 

Please note that all Presale items are treated as a priority.  If a large presale arrives, those items are pushed to the front of the line!

I bought two handmade items and one looks different than the other.  Is my item damaged?

Please note that handmade items such as jewelry, tie dye and handbags will have irregularities.  No two items will look exactly the same.  These should not be taken as defects.  Handmade items are as unique as the beauty adorning them!  If you should have any questions or concerns with any items please contact us ASAP at Customerservice@shopleelees.com we are more than happy to assist you!

I am local, can I pick up my order?

Absolutely!  We love our local shoppers!  Please enter the code LOCALPICKUP at checkout to waive your shipping fees.  If you use this code and are not local, an invoice for shipping will be sent to you.

Please note that you will have seven (7) days to pick up your order from the date of purchase.  If you do not pick up your order in that time frame you will be invoiced for shipping fees.  Items can be picked up Wednesday and Friday's from 3PM-7PM

In the case of inclement weather, items will be brought inside.  You will be notified for alternative arrangements.

USPS tracking shows my package as delivered but I don't have it.

Oh man!  There is nothing more disappointing than this!  Unfortunately Lee Lee's Boutique cannot be responsible for any lost of stolen packages.  Please be sure to double check your shipping address prior to submitting your order. If you provided us with the wrong shipping address, we are not liable to give you a refund or replacement of the product you purchased. We suggest you contact your local USPS to initiate a missing parcel claim. 

In addition, we offer Route insurance for each order!  You have the option to purchase it or not at checkout for a small fee.

Route insurance guarantees your order at 100% of the cost, even if it's stolen or broken upon arrival!

I need an item ASAP!  Is there anyway to upgrade shipping?

Absolutely!  Contact us at Customerservice@shopleelees.com and we can arrange an expedited shipping option for you.  Customers will be responsible for the additional shipping fees related to this service.  

I can't find a general size chart?  Is there one?

Lee Lee's Boutique carries a wide assortment of clothing and accessories from a multitude of vendors.  Each vendor will vary a bit in terms of sizing.  Some items run larger, some smaller.  Be sure to read the general description listed with each item.  I will ALWAYS let you know if an item is true to size, running larger or running smaller than normal!  And please feel free to reach out if you are still unsure!  We want to ensure you LOVE your new items!

Can I return my items? 

We understand sometimes things just don't work out.  Please refer to our return policy for a comprehensive explanation of what items we will accept for returns and how returns are processed.